Privacy Policy

Legal Information - latest update June 29, 2020

Privacy Policy

Expat Service ("us", "we", or "our") operates https://www.expat-service.nl (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing a service and improving the Site. Our Site is independent of any party, institution, or interest groups. By using the Site, you agree to the collection and use of information in accordance with this policy.

This Privacy Policy tells you what types of Personal Information we may collect from you, how we may share this information, and how you can limit our sharing of your information. Expat service is committed to the security and privacy of all our clients. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable experience in completing your tax returns and that you do so in a safe and secure online environment. Expat service is committed to respecting your privacy and recognize the need for appropriate protection and management of your Personal Information.

Our Website may contain links to other websites that are not under our control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information.

Generally, our customers can visit our Website without providing or revealing any Personal Information. We receive and store certain types of information whenever visitors interact with our Website. We may track the Internet domain address from which our visitors visit our Website and analyze this data for trends and statistics. Unless a visitor to our Website voluntarily provides Personal Information to us, each individual customer remains anonymous.

 

When you register for our services, we will receive and store certain Personal Information that our visitors enter when visiting our website or provide to us in email or other communications. For instance, we collect the information you provide to us when you buy our services or send an email to us. This information may include your name, address, telephone number, social security number, credit card information, birth date, gender, occupation, marital status, email address, and other similar personal or preference data that you provide to us that is relevant to your tax return. Whether or not you provide such information to us is completely your own choice. However, you understand that due to the nature of our Website and services, we cannot provide services to you if such information is not provided.

We use the Personal Information you provide for providing you with services – preparing and filing tax returns. This can include completing Internal Revenue Service and other governmental forms on your behalf using such information and transmittal of such forms to the Internal Revenue Service of other such governmental entities.

 

We may share information that we have collected with governmental agencies and other organizations assisting us in fraud prevention or for investigative purposes. We may do so when permitted or mandated by law; trying to protect against or prevent fraud; attempting to prevent unauthorized or improper transactions; or investigating fraud or improper conduct that has already taken place. Your Personal Information is never provided to any agency or organization for marketing or any other unrelated purposes.

 

Finally, if some or all of the business assets of our company are sold or transferred, we generally would transfer the corresponding information regarding our customers and visitors to the purchaser. We also may retain a copy of that information.

Expat service aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. Whenever made possible, you can update your Personal Information directly within your account settings section.

 

If you are unable to change your Personal Information, please contact us to make the required changes. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

 

When contacted, Expat service has 1 month to comply with any of these requests without charge to you. However, there are grounds for Expat service to charge for relevant administrative costs if it can be demonstrated that the request is “manifestly unfounded or excessive”.

 

You have the right:

 

  • To access and receive a copy of the Personal Information we hold about you
  • To rectify any Personal Information held about you that is inaccurate
  • To request the deletion of Personal Information held about you
  • To prevent profiling
  • To object to processing

 

You have the right to data portability for the information you provide to Expat service. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it. Please note that we may ask you to verify your identity before responding to such requests.

You can always opt out of receipt of further email correspondence from us. We will not sell, rent, or trade your email address to any unaffiliated third-party. We believe that your email address is personal and should be kept that way. We only use your email address to provide better customer service and not for promotional or marketing purposes.

We may use third-party Service Providers to monitor and analyze the use of our Service.

 

  • Google Analytics – Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

 

  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

 

Expat service uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

 

Google AdWords – remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

 

Facebook – Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Our Website may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. We use cookies to identify which areas of our site you have visited, so the next time you visit the site, we can better personalize the content that you see on our Website. Most browser software can be set to reject Cookies. However, if you reject our Cookies, certain functionality on our Website may not work correctly or at all. We do not place Personal Information in Cookies.

If you are a European Resident, you have the right to access your personal data, and the right to request that we correct, update, or delete your personal data. You can object to the processing of your personal information, ask us to restrict the processing of your personal information, and request portability of your personal information. Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. Expat service provides you with a reasonable means to view and change your profile information and you can opt-out of marketing communications at any time by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you or in your account settings. If you have any questions or comments about the processing of your personal information, you may contact us.

 

For European Residents, please note that the personal information we obtain from or about you may be transferred, processed, and stored outside of the EEA or Switzerland for the purposes described in this Privacy Policy, including in the United States of America. We take the privacy of our users seriously and therefore take steps to safeguard your information, including ensuring an adequate level of data protection in accordance with E.U. standards in effect as of the date of this Privacy Policy. These steps include the use of the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection laws. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

From time to time, our privacy and security practices may change. If we modify our Privacy Policy, in whole or in part, to address these changes, we will indicate when such changes are made by changing the “Last Updated” date at the beginning of this Privacy Policy. Those changes will be effective as of the Last Updated date. The new policy will apply to all current and past users of our Websites and will replace any prior policies that are inconsistent. We may change or add to this Privacy Policy, so we encourage you to review it periodically.